1. This Complaints Procedure applies to goods purchased by consumers from the seller through the e-shop powerlogy.com, operated by Powerlogy, sro, with its registered office at Andreja Kmeťa 12, 071 07 Michalovce, ID number: 48 193 224, VAT number: 2120097298, VAT ID number: SK2120097298, registered in Commercial Register of the Košice District Office, dept .: Sro, vl.č. 37621 / V.
2. By sending the order, the consumer confirms that he has been acquainted with the return policy.
3. The consumer is entitled to claim from the seller the right of warranty only for goods purchased from the seller and only to goods that have defects caused by the manufacturer, supplier or seller.
4. The warranty period is 24 months, unless otherwise stated below or in the warranty certificate. The warranty period starts from the receipt of the item by the consumer. If the purchased item is to be put into operation by an entrepreneur other than the seller, the warranty period starts from the date of putting the item into operation, if the consumer ordered the commissioning no later than three weeks after taking over the item and provided the necessary cooperation to perform the service properly and in time. The warranty period is extended by the period during which the consumer could not use the goods due to warranty repair of the goods.
5. The consumer can file a complaint at: [email protected], the place and method of delivery will be determined by individual agreement.
6. The seller is obliged to issue a confirmation to the consumer when making a complaint. If the complaint is made by means of long-distance communication, the seller is obliged to deliver the confirmation of the complaint to the consumer immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but no later than together with the proof of the complaint; a confirmation of the claim need not be delivered if the consumer has the opportunity to prove the claim in another way.
7. The complaint procedure for goods that can be delivered begins on the day the following conditions are met:  a) delivery of the written complaint by the consumer to the seller b) delivery of defective goods together with their accessories, delivery note or warranty card, proof of payment and documentation and instructions for the goods c) by providing the co-operation of the consumer, if it is necessary for the application and settlement of the complaint The seller reserves the right not to accept the claimed goods sent to the seller on delivery.
8. The complaint procedure for goods that cannot be delivered objectively begins on the day the following conditions are met: a) delivery of the written complaint by the consumer to the seller (b) an inspection of the goods by the seller or an authorized person c) by providing other co-operation of the consumer, if it is necessary for the application and handling of the complaint
9. If the consumer files a complaint, the seller or an employee authorized by him is obliged to determine the method of handling the complaint immediately, in difficult cases no later than 3 working days from the date of the complaint, in justified cases, especially if a complex technical assessment of the product or service is required. days from the date of the complaint. After determining the method of handling the complaint, the complaint will be settled immediately, in justified cases, the complaint can be settled later; however, the settlement of the complaint may not take longer than 30 days from the date of the complaint. After the expiration of the period for handling the complaint, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product.
10. The seller is obliged to handle the complaint and terminate the complaint procedure in one of the following ways:
    • delivery of repaired goods
    • exchange of goods
    • refunding the purchase price of the goods
    • by paying a reasonable discount on the price of the goods
    • a written invitation to take over the performance specified by the seller
    • by justified refusal of the warranty claim of the goods
11. If the consumer has lodged a product complaint within the first 12 months of purchase, the seller may settle the complaint by rejecting it only on the basis of professional judgment; Irrespective of the outcome of the peer review, the consumer may not be required to reimburse the cost of the peer review or other costs related to the peer review.
12. If the consumer has filed a complaint about the product 12 months after the purchase and the seller has rejected it, the person who handled the complaint is obliged to state in the proof of handling the complaint to whom the consumer can send the product for professional assessment. If the product is sent for expert assessment to a designated person, the costs of the expert assessment, as well as all other related expediently incurred costs, shall be borne by the seller, regardless of the result of the expert assessment. If the consumer proves by professional assessment the responsibility of the seller for the error, he can file a complaint again; the warranty period does not run during the professional assessment. The seller is obliged to reimburse the consumer within 14 days from the date of re-application of the complaint all costs incurred for professional assessment, as well as all related purposefully incurred costs. Re-submitted claims cannot be rejected.
13. The seller is obliged to issue a written document on the handling of the complaint no later than 30 days from the date of the complaint.
14. If the error can be rectified, the consumer has the right to have it rectified free of charge, in good time and properly. The seller is obliged to eliminate the error without undue delay. The consumer may, instead of rectifying the error, request an exchange of the item or, if the defect relates only to a part of the item, a replacement of the part, provided that the seller does not incur disproportionate costs due to the price or severity of the error. Instead of eliminating the defect, the seller can always replace the faulty item with a faultless one, unless this causes serious inconvenience to the consumer.
15. In the case of an error which cannot be remedied and which prevents the thing from being properly used as a thing without error, the consumer has the right to exchange the product or has the right to withdraw from the contract. The same rights belong to the consumer in the case of remediable deficiencies, but the consumer cannot use the product properly due to the recurrence of the error after repair or due to a large number of errors. In the case of other irreparable errors, the consumer is entitled to a reasonable discount on the price of the item.
16. The right to claim the warranty from the seller to the consumer expires:
    • failure to submit proof of payment, delivery note or warranty card, accessories or documentation, or instructions for the goods
    • failure to report obvious deficiencies in taking over the goods
    • expiration of the warranty period of the goods,
    • mechanical damage to the goods caused by the consumer
    • using the goods in conditions that do not correspond to the humidity, chemical and mechanical influences of the natural environment
    • improper handling, servicing or not caring for the goods
    • damage to the goods by excessive loading or use in violation of the conditions specified in the documentation, general principles, technical standards or safety regulations in force in the Slovak Republic
    • damage to the goods by unavoidable or unforeseeable events
    • damage to the goods by accidental destruction and accidental deterioration
    • unprofessional intervention, damage during transport, damage by water, fire, static or atmospheric electricity, or other force majeure
    • tampering with the goods by an unauthorized person.

In Bratislava on 10.08.2015