General provisions and definitions

1. These terms and conditions (hereinafter referred to only as the “terms and conditions”) apply to legal relations arising between the purchaser or consumer and the operator of online store powerlogy.com – Powerlogy, s.r.o. a limited liability company with its registered office at Andreja Kmeťa 12, 071 07 Michalovce, Slovak Republic, company ID: 48 193 224, tax ID: 2120097298, VAT ID: SK2120097298, registered with the Commercial Register maintained by the District Court Košice, section: Sro, file No.: 37621/V.

Contact: email: [email protected], phone: +421 948 922 107

2. In addition to general provisions of the Civil Code, legal relations with consumers shall also be governed by special acts, namely Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services Based on Distance and Off-premises Contracts and on Amendments and Supplements to Certain Acts, Consumer Protection in Door-to-door and Mail Order Sale as subsequently amended, Act No. 250/2007 Coll. on Consumer Protection as subsequently amended and Act No. 22/2004 Coll. on E-commerce as amended. Business relations (as well as other legal relations which may arise therefrom) with legal persons or natural persons conducting business activities shall mainly be governed by the provisions of the Commercial Code.

3. Purchaser shall mean every businessman (whether a natural or legal person) who sends an electronic order processed by the electronic commerce system after having authorized such electronic order.

4. Consumer shall mean a natural person who, in concluding and performing a consumer contract, does not act within the scope of his commercial or other business activities and who sends an electronic order processed by the electronic commerce system after having authorized such electronic order.

5. Electronic order shall mean a sent electronic form containing information about the purchaser or consumer, list of the goods offered by the store which have been ordered as well as the price of these goods, processed by the electronic commerce system.

6. Terms and conditions provide a more detailed specification and description of purchaser’s and consumer’s rights and obligations and they are, in their current wording, an integral part of the purchase contract.

7. Goods shall mean products offered for sale by seller through the store.

8. Goods manufactured in accordance with special requirements of purchaser or consumer shall mean goods which have been specifically ordered from a supplier selling goods for a particular purchaser or consumer based on a specification determined by the purchaser or consumer and for which the seller has requested that a purchase price deposit is provided.

9. Collection point shall mean Powerlogy space&coffee, West End, Lamačská cesta 3/A, 811 04 Bratislava.

10. Website www.powerlogy.com (hereinafter referred to only as the “website”) shall mean the online store selling goods purchased by the purchaser and/or consumer.

11. By browsing or using the website, every user confirms that he accepts these terms and conditions. In the event that the statutes provide the consumer with a broader scope of rights and protection than these terms and conditions, the statutory regulation shall prevail over these terms and conditions in governing this legal relation. Similarly, the statutory regulation shall govern this legal relation also if it is more favorable towards the consumer. The user is under the obligation to become familiar with these terms and conditions prior to using the website.

12. The seller informs purchasers and consumers that the supervisory authority in sale, sale via the Internet and consumer rights is: Inspectorate of the Slovak Trade Inspection designated for Bratislava Region, Prievozská Street 32, P.O. Box 5, 820 07 Bratislava – 27, Department of Products Technical Inspection and Consumer Protection, phone No.: (+421) 02/ 58272 172; 02/58272 104, fax No.: 02/ 58272 170, e-mail: [email protected].

Placing order, concluding contract

1. For an electronic order to be valid, all information requested by the registration form to be filled out shall be true and complete. The consumer shall fill out his name and surname, address of his residence and address for delivery provided that it differs from the address of his residence, phone number and email address. The purchaser shall fill out in his order: business name, registered office and address for delivery provided that it differs from the address of his registered office, company ID, tax ID, VAT ID, phone No. and email address. The electronic order shall also contain the exact specification of ordered goods by indicating the quantity, payment method and goods delivery and take-over method (this part of order is made automatically after placing the goods in the electronic shopping cart).

2. All received electronic orders shall be considered solely as proposals for concluding purchase contracts and shall not be considered binding by the seller. The notification on receiving the order in seller’s electronic system which is sent to purchaser’s or consumer’ e-mail address immediately after the purchaser or consumer has sent his order shall not be considered as a binding acceptance of the order. This notification is solely of an informative nature aimed to notify the purchaser or consumer of the fact that his order has been received. This notification shall contain the overall summary of the order and instructions addressed to the purchaser or consumer.

3. The seller’s acceptance of order placed for goods (whereupon the purchase contract is concluded) is manifested by a confirmation sent via electronic mail – email on order status.

4. The seller reserves the right to additionally modify the price of the purchased goods (the seller does not guarantee the price of the goods as stated in the store’s offer at the time the order is placed given the fact that it is dependent on changes in supplier’s prices of the relevant goods). In this case, the purchase contract is concluded by a written acceptance of the changed price by the purchaser or consumer sent via electronic mail. Unless the purchaser or consumer accepts the changed price, no binding order or purchase contract is formed.

5. After the order is accepted, the customer is obliged to pay the purchase price (including all costs incurred in connection with packaging and postage) provided that he does not pay the purchase price during the ordering process and the seller is subsequently obliged to supply the ordered goods.

Terms of delivery

1. The place of contract performance shall mean the place of delivery designated by the purchaser or consumer in the store’s registration form. The goods will be delivered by the seller using the services provided by third parties (courier services) or the seller delivers the goods using his own resources, or, if agreed upon by the purchaser or consumer, the goods will be prepared for collection at a previously agreed-upon entity or collection point.

2. The goods shall be deemed to have been delivered upon the take-over of all parts of the ordered goods by the purchaser or consumer or a third party designated by them (with the exception of the carrier), or, if
a) the goods ordered by the purchaser within one order are delivered separately, upon the take-over of the goods which are delivered last;
b) the goods are composed of more parts or pieces, upon the take-over of the last part or piece;
c) the goods are delivered repeatedly within the designated period, upon the take-over of the first delivered goods.

3. The ownership right to goods shall be passed to the purchaser or consumer upon the delivery of the goods and the payment of purchase price in its entirety. Until the ownership rights are passed from the seller to the purchaser or consumer who holds possession over the goods and services, the purchaser or consumer shall have all obligations vested in the depositary and is obliged to take goods and services at his own costs into safe deposit and label them in a way that it is always possible to identify them as seller’s goods.

4. The seller shall deliver the goods to the purchaser or consumer in the shortest period possible after the entire purchase price including shipment costs for the ordered goods has been credited to his account. Delivery periods can be found at seller’s website. The purchaser or consumer acknowledges that these delivery periods designated for performing seller’s obligations are solely of an indicative nature. The purchaser or consumer consents to the extension of the delivery period if it is necessary for the manufacture of the ordered goods or under other circumstances. In the event that the seller is unable to deliver the ordered goods in their entirety to the purchaser or consumer within the time period agreed upon, he shall notify the purchaser or consumer thereof without undue delay and inform him of the expected delivery date of the ordered goods or suggest delivering substitute goods.

5. The goods are protected by packaging during their transport. The purchaser or consumer is obliged to check that the package is undamaged and complete upon its take-over and confirm this fact in the shipping note. In the event that the package is visibly damaged, destroyed or incomplete, the purchaser or consumer is obliged to contact the seller without undue delay without taking the package over; if the goods are delivered by courier or via mail, the purchaser or consumer is obliged to draw up a report thereabout. Any other later complaints concerning the quantity and damage to the goods will not be accepted. The price of the goods does not include transport costs. The transport costs are charged in accordance with a valid pricelist available at the carrier’s website. The orders are processed immediately provided that the goods are in stock. In the event that the goods are not distributed due to their out-of-stock status, they shall be distributed immediately after being restocked.

6. The seller shall have the right to request the performance of obligations (namely the payment of the purchase price of the goods) regardless of the fact that the ownership right to the goods and services has not passed to the purchaser or consumer. The risk of damage to the goods is passed to the purchaser or consumer once the goods are taken over by him or his agent.

7. The seller shall provide the purchaser or consumer with all documents (whether in written or electronic form) necessary for the take-over and use of the goods as well as other documents required by the law no later than at the time the goods are delivered to him.

8. The seller reserves the right to change the price of delivery via courier in relation to some products (goods exceeding 30kg and large-dimension goods). The seller shall notify the purchaser or consumer thereof by phone prior to concluding the contract.

9. In the event that the goods are transported abroad, the seller shall agree upon the delivery and payment terms with the purchaser or consumer on an individual basis.

10. The purchaser or consumer shall indicate in his order the method of delivery of the ordered goods. If the purchaser or consumer opts for taking the goods over in person, these goods may be then taken over only after the seller sends to the purchaser or consumer an email informing him that the goods are ready for their take-over at the collection point.

11. The goods sent via postal or courier services are subject to the rules of the relevant postal/courier company.

12. In the event that the purchaser or consumer does not pay the purchase price in cash and fails to take the goods over in person within 30 days of the day stated in the email pursuant to Subsection 10 hereof, such conduct constitutes the purchaser’s or consumer’s withdrawal from the contract resulting in the cancellation of the order ex tunc. In other cases, if the purchaser or consumer does not take the ordered goods over and any other effort made by the seller to deliver the ordered goods is wasted, the seller shall have the right to charge the purchaser or consumer a storage fee in the amount of EUR 0.50 per day. This right can be enjoyed by the seller after the lapse of 30 days of returning the goods (which have not been taken over). In the event that the purchaser or consumer does not take the goods over after three months elapse, the seller shall have the right to sell the goods and use the proceeds therefrom to set off all costs which he incurs.

Purchase price

1. Prices which can be found at the website shall solely apply to the purchase made through the website. The price includes neither delivery, nor packaging costs, nor any other costs unless the product description states otherwise.
2. Reduced (discount) prices and offers are clearly labeled with the symbol “discount” or “sales”. Such reduced prices shall apply until the stock lasts or until the goods are labeled with such reduced prices.
3. The purchaser or consumer may pay the purchase price including further costs (postage and packaging or any other fees):
   a) in cash handed over to the deliveryman upon the take-over of the goods where the cash on delivery method has been selected;
   b) by wiring it to the operator’s account (based on an invoice delivered to customer’s email with the information necessary for carrying out such payment); the goods will be sent to the customer only after the relevant amount is credited to the bank account – however, only on the condition that the website offers such option;
   c) through TatraPay or other payment systems where the goods will be sent to the customer only after the payment of the relevant amount is confirmed;
   d) through a payment gateway (payment card) where the goods will be sent to the customer only after the payment of the relevant amount is confirmed.

Guarantee, liability and complaints

1. These terms and conditions for making complaints apply to the goods purchased at the seller – Powerlogy, s.r.o, a limited liability company with its registered office at Andreja Kmeťa 12, 071 07 Michalovce, company ID: 48 193 224, tax ID: 2120097298, VAT ID: SK2120097298, registered with the Commercial Register maintained by the District Court Košice, section: Sro, file No. 37621/V.

2. The product guarantee period (best before period) can be found on product labels. Otherwise, the general 24-month guarantee period applies and starts to run from the day on which the goods are taken over.

3. The customer undertakes to inspect the goods thoroughly immediately after taking them over and, if the goods are faulty, notify the operator thereof in writing (via email) without undue delay. If such fault arises within the guarantee period, the customer may make a complaint about such goods; however, the customer shall make such complaint without undue delay after the fault arises. If the customer notifies the operator of such fault at a later date, the operator will not deal with such complaint (this concerns mainly those faults which could arise while the product is in use).

4. The purchaser shall have the right to assert his guarantee rights with respect to the seller only in relation to those goods which he purchased from the seller and in relation to those goods the faults of which have been caused by the manufacturer, supplier or seller.

5. The purchaser shall have the right to make his complaint electronically at the following email address:

[email protected]

or in writing at the following postal address:

Powerlogy, s.r.o.
Lamačská cesta 3/A
811 04 Bratislava
Slovak Republic

6. The complaint procedure with respect to the goods which can be delivered shall commence on the day on which the following conditions are met:

• delivery of a written complaint to the seller;
• delivery of faulty goods along with all related documents (delivery note or certificate of guarantee, receipt confirming the payment, other related documents and manuals);
• cooperation provided if necessary for making and handling the complaint.

7. The seller reserves the right not to take over the goods subject to complaint which were sent to him on a cash on delivery basis.

8. The complaint procedure with respect to the goods which cannot be objectively delivered shall commence on the day on which the following conditions are met:

• delivery of a written complaint to the seller;
• inspection of the goods carried out by either the seller or a person authorized by him;
• other cooperation provided if necessary for making and handling the complaint.

9. The seller undertakes to handle the complaint within 30 days in accordance with Act No. 250/2007 Coll. on Consumer Protection. The seller shall notify the consumer in advance if it is necessary to extend the time period for handling the complaint with respect to the goods which have to be sent to their manufacturer for repair or a professional assessment (by means of an expert opinion) of the fault under the complaint has to be performed. The time period for handling the complaint is thus extended accordingly. The consumer has the right to either withdraw from the contract or demand the replacement of the goods if the time period for handling the complaint exceeds 30 days and the customer does not agree with such extension of the time period.

10. The seller does not accept the guarantee and no complaint can thus be made if the fault (defect) is caused by incorrect handling with the goods, incorrect usage of the goods, mechanical damage to the goods, their operation in unsuitable conditions or by unauthorized interference with the product. It is the purchaser or consumer who shall be fully liable for such faults. The guarantee shall neither apply to faults which the goods sustained as a result of a natural disaster.

11. The claim for making the complaint with respect to the seller within the guarantee period ceases to exist if:

• no receipt confirming the payment and other related documents are presented;
• clear defects are not communicated upon the take-over of the goods;
• the guarantee period for the goods has already elapsed;
• the purchaser causes mechanical damage to the goods;
• the goods are used in conditions which do not correspond to the natural environment in terms of the humidity, chemical or mechanical effects;
• the goods are handled with or operated unprofessionally and their maintenance is neglected;
• the goods are damaged as a result of unavoidable or unpredictable events;
• the goods are damaged by accidental deterioration and accidental decline in quality;
• the goods have been handled with unprofessionally, the damage to them occurs during their transport or is caused by water, fire, static or atmospheric electricity or as a result of force majeure.

12. If the consumer makes the complaint about the goods within the first 12 months of their purchase, the seller may reject the claim only after a professional assessment has been performed. Irrespective of the result of such professional assessment, the consumer cannot be asked to bear any costs incurred for such professional assessment, nor any other costs related thereto. The seller is obliged to provide the consumer with a copy of such professional assessment justifying the rejection of the complaint no later than within 14 days of the day on which the complaint is handled.

13. If the consumer makes the complaint about the goods after 12 months of their purchase have elapsed and such complaint is rejected by the seller, the seller shall indicate in the document on handling the complaint where the goods can be sent for their professional assessment. If the goods are sent to a designated person for their professional assessment, the seller shall bear all costs incurred for such professional assessment as well as all other related costs reasonably incurred irrespective of the result of such professional assessment. If the consumer proves the seller’s liability for the fault through such professional assessment, he may make the complaint repeatedly; the guarantee period is suspended during the performance of such professional assessment. The seller is obliged to reimburse the consumer for all costs incurred for the professional assessment as well as all other related costs reasonably incurred therewith within 14 days of the day on which the consumer makes his complaint repeatedly. The complaint which is made repeatedly may not be rejected.

14. If the fault is removable, the consumer shall have the right to have such fault removed timely, duly and free of charge. The seller is obliged to remove the fault without undue delay. The consumer may opt for the replacement of the product instead of the removal of the fault, or, if the fault concerns only a part of the product, the consumer may opt for the replacement of the part of the product unless the seller incurs unreasonable costs therewith (given the price of the goods or the gravity of the fault). The seller may always replace the faulty product with a non-faulty one instead of removing the fault provided that it does not cause any serious inconvenience to the consumer.

15. If the fault is irremovable and prevents the consumer from using the product properly as a non-faulty product, the consumer shall have the right to have the product replaced or to withdraw from the contract. The consumer shall also enjoy these rights in the case of removable faults provided that he cannot use the product properly due to the fact that the fault occurs repeatedly after the repair or due to a higher number of faults. As far as other irremovable faults are concerned, the consumer shall have the right to a reasonable reduction in the price of the product.

16. Handling the complaint shall mean the termination of the complaint procedure by providing the repaired goods, replacing the goods, returning the purchase price, providing an adequate price reduction, written call for acceptance of performance or its justified rejection. The seller is obliged to issue a written document confirming how the complaint is handled no later than within 30 days of the date of complaint submission. If the complaint is justified, the seller shall reimburse the consumer for all reasonably incurred costs related to the complaint.

17. The operator hereby informs his customers (consumers) that they may assert any of their rights or claims with respect to him also by means of alternative dispute resolution (online). Similarly, seller’s claims with respect to his customers (consumers) may be pursued by means of alternative consumer dispute resolution. The relevant authority dealing with the alternative resolution of consumer disputes with the seller is the Slovak Trade Inspection or other authorized legal person registered in the list of alternative consumer dispute resolution bodies maintained by the Ministry of Economy of the Slovak Republic (the list is also available at the following website: www.mhsr.sk/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov); the customer may choose from any of these alternative consumer dispute resolution bodies. The online dispute resolution is also provided by the European Commission and the Slovak online contact point for the dispute resolution (http://ec.europa.eu/consumers/odr/index_en.htm). The alternative dispute resolution only concerns a dispute between a consumer and seller the value of which exceeds EUR 20 and which arises from a distant consumer contract. The alternative consumer dispute resolution saves money and time given the fact that the complaint is handled within 90 days, via Internet and without any significant monetary expenses (up to EUR 5 incl. VAT). The customer may contact the seller even via email if any problems arise.

18. The use of the website requires internet connection and may be charged by the internet services provider. The seller shall bear no liability for the due functioning of the internet network. Similarly, the seller shall bear no liability for any damage resulting from the use of the website, accidental or planned failure of the website or its non-functioning. The seller shall bear no liability for the misuse of purchaser’s or consumer’s registration or login data or for the unauthorized use of the means of payment.

19. Users use the website content at their own risk. The seller shall bear no liability for any direct or indirect damage which users may sustain in connection with the information obtained at the website.

20. There may be links to third parties’ websites available at the website. However, the seller neither supervises, nor bears any liability for their content. The seller is under no obligation whatsoever to examine the content of third parties’ website. This also applies to any advertisement presented at the website.

21. The website may be regularly unavailable due to its maintenance. The seller does not guarantee any uninterrupted and flawless functioning of the server on which he operates the website and shall have the right to suspend the provision of services at any time and for any duration. The operation of the server may be ceased by the seller without any prior notification and reason.

Data protection

1. The seller undertakes that the data provided to him by the purchaser or consumer is used solely for the purposes related to the performance of obligations arising from the purchase contract.

2. The protection of purchasers’ and consumers’ data is dealt with in a special document available at seller’s website.

Other rights and obligations

1. The user is obliged to become familiar with these terms and conditions prior to using the website.

2. Users shall abstain from using any devices or software which would prevent the website from its proper functioning. Publishing, copying or any other dissemination of the content of the website without obtaining seller’s prior written consent is prohibited. All materials including pictures, software, text and graphics and other content of the website are subject to copyright protection as well as other IP rights protection. Marks denoting goods, services and companies used at the website may represent the trademarks of the respective owners.

3. The user undertakes not to harass other users of the website in any way.

4. In the event that the seller sustains any damage resulting from the fact that the user used the website but failed to adhere to these terms and conditions or generally binding legal regulations, the user is obliged to fully reimburse the seller for such damage.

5. It is solely the consumer who has the right to withdraw from the contract even without presenting any reasons for such withdrawal within 14 days of the day on which the goods are delivered / taken over.

6. In the event that the consumer exercises his right to withdraw from the contract under the previous subsection, he is obliged to communicate his decision to withdraw from the contract by means of an express written notification sent to seller’s postal or email address. The consumer may also use a contract withdrawal template which is provided to the consumer or which is available at the end of these terms and conditions.

7. The period for withdrawing from the contract is deemed to be adhered to provided that the consumer sends his notification on exercising his right to withdraw from the contract before the actual time period for withdrawing from the contract expires.

8. After the consumer withdraws from the contract, every payment made by the consumer on the basis of the contract or in connection with the contract will be refunded, namely the price of the goods including any other potential payments received from the consumer on the basis of the contract or in connection with the contract, such as expenses incurred for transport, delivery, postage and other expenses and fees. However, this does not apply to any additional expenses in the event that the consumer opted for a delivery method different from the least expensive regular one offered to him. The consumer shall receive such refund without undue delay, no later than within 14 days of the day on which the consumer’s notification on withdrawing from the contract is delivered. These payments will be performed through the same method which the consumer opted for in making his payment unless the consumer expressly chooses other payment method. The consumer will not be charged any other fees. These payments are made only after the returned goods are delivered back to the following address:

FHB Group, s.r.o. – POWERLOGY
Priemyselná 3
Svätý Jur
900 21

9. The consumer shall bear direct costs incurred for returning the goods (even the goods which, given their nature, cannot be returned via postal services). The consumer shall be liable only for such diminished value of the goods which results from handling the goods in a way other than that necessary for detecting the nature, qualities and functioning of the goods.

10. Where services are provided – if the consumer requests that services start to be provided during the time period for withdrawing from the contract, the consumer is obliged to pay the price of services which have genuinely been provided until the day on which the consumer communicates his decision to withdraw from the contract. The seller hereby informs the consumer that if the seller starts to provide the services before the lapse of the time period for withdrawing from the contract (or if the consumer requests the provision of these services before the lapse of the time period for withdrawing from the contract), the consumer, by consenting to the beginning of the provision of services before the lapse of the time period for withdrawing from the contract, loses his right to withdraw from the contract after the services are provided in full. The seller hereby informs the consumer that if the services are used before the time period for withdrawing from the contract elapses, the consumer, by consenting to the beginning of the provision of such electronic content before the lapse of the time period for withdrawing from the contract, loses his right to withdraw from the contract.

11. Pursuant to Act No. 102/2014 Coll. the consumer shall have no right to withdraw from the contract the subject-matter of which is:
a) service provision if the provision starts with an express approval of the consumer and the consumer declares that he has been duly informed that by expressing such approval he loses his right to withdraw from the contract after the service has been fully provided and if the service has been fully provided;
b) sale of goods or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by the seller and which may occur within the time period for withdrawing from the contract;
c) sale of goods manufactured in accordance with the consumer’s specifications, customized goods or goods designated specifically for one consumer;
d) sale of goods which are likely to deteriorate or expire rapidly;
e) sale of sealed goods which are not suitable for return due to health protection or for hygienic reasons and were unsealed after delivery;
f) sale of goods which may be, given their nature, inseparably mixed with other items after delivery;
g) sale of alcoholic beverages the price of which was agreed upon at the time of the conclusion of the purchase contract and the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the seller;
h) performance of urgent repairs or maintenance which the consumer expressly requested from the seller; this shall not apply to service contracts and services the subject-matter of which is the sale of goods other than spare parts necessary for performing the repair or the maintenance, if they were concluded during a seller’s visit at the consumer’s and the consumer had not ordered such services or goods before;
i) sale of sealed audio recordings, video recordings, audio and video recordings, books or computer software which were unsealed by the consumer after delivery;
j) sale of periodicals with the exception of sale based on a subscription agreement and the sale of books delivered unsealed;
k) provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance within which the seller undertakes to provide them;
l) provision of digital content which is not supplied on a tangible medium if such provision began with the consumer’s express consent and the consumer declared that he had been duly informed that he thereby loses his right to withdraw from the contract. Should any of the above-mentioned goods and/or services be supplied by the operator, the consumer shall have no right to withdraw from the contract.
12. The operator hereby informs the consumer that the authority supervising the protection of consumer’s rights is the Slovak Trade Inspection.

Final and transitional provisions

1. These terms and conditions shall apply in the wording which is available at seller’s website on the day on which the electronic order is sent unless both parties have expressly agreed otherwise.

2. The user agrees that the seller has the right to change or modify these terms and conditions at any time. In the event that any provision of these terms and conditions is (will be) invalid, unlawful or unenforceable, all other provisions of these terms and conditions remain to be fully valid and effective.

3. These terms and conditions are governed by the laws of the Slovak Republic. In the event that the consumer is a citizen of a different state, these terms and conditions are also governed by those provisions of consumer’s local law which cannot be derogated from by agreement or by choice of law according to this provision. If these terms and conditions are translated to a foreign language, the Slovak interpretation shall prevail if there is any discrepancy.

4. The purchaser or consumer declares that he became familiar with these terms and conditions prior to filling out the order and consents to them. Without prejudice to other provisions of the contract, the seller shall bear no liability with respect to the purchaser or consumer for any lost profit, loss of opportunities, nor any other direct or subsequent losses resulting from negligence, breach of contract or arising otherwise. In the event that the competent authorities of the Slovak Republic find any of the provisions of these terms and conditions invalid or unenforceable, whether in their entirety or in part, the validity and enforceability of the remaining provisions and the remaining parts of the relevant provision remain valid and effective.

Bratislava, 10 August 2015
Contract withdrawal template
(fill out and send this template only if you wish to withdraw from the contract)
1. Addressee:
Powerlogy, s.r.o, a limited liability company with its registered office at Andreja Kmeťa 12, 071 07 Michalovce, company ID: 48 193 224, acting as the seller at the website www.powerlogy.com and the seller of the goods purchased by the customer (consumer).
2. I / We hereby announce* that I / we withdraw* from the contract on the purchase of these goods / contract on the provision of this service*:

3. Date of placing the order through www.powerlogy.com:

4. Order No. (variable symbol):

5. Consumer’s name and surname:

6. Consumer’s postal address:

7. I ask for the refund to be sent to my account (IBAN – name of the bank):

8. Consumer’s e-mail and phone No.:

9. Consumer’s signature:

10. Date:
* Please strike out whichever option does not apply to you
Please, sent this contract withdrawal template solely to the following postal address: Powerlogy, s.r.o, a limited liability company with its registered office at Andreja Kmeťa 12, 071 07 Michalovce, company ID: 48 193 224, or to the following email address: [email protected].

INFORMATION ABOUT CONSUMER’S RIGHTS:
1. Customer – natural person who in concluding and performing a contract does not act within the scope of his business activities, employment or profession (hereinafter referred to only as the “consumer”) – has the right to withdraw from the contract even without presenting any reasons for such withdrawal within 14 days of the day on which the goods are delivered.
2. In the event that the consumer exercises his right to withdraw from the contract under the previous subsection, he is obliged to communicate his decision to withdraw from the contract by means of an express written notification sent to seller’s postal or email address.
3. The consumer may also use a contract withdrawal template which was provided to the consumer.
4. The period for withdrawing from the contract is deemed to be adhered to provided that the consumer sends his notification on exercising his right to withdraw from the contract before the actual time period for withdrawing from the contract expires.
5. After the consumer withdraws from the contract, every payment made by the consumer on the basis of the contract or in connection with the contract will be refunded, namely the price of the goods including any other potential payments received from the consumer on the basis of the contract or in connection with the contract, such as expenses incurred for transport, delivery, postage and other expenses and fees. However, this does not apply to any additional expenses in the event that the consumer opted for a delivery method different from the least expensive regular one offered to him. The consumer shall receive such refund without undue delay, no later than within 14 days of the day on which the consumer’s notification on withdrawing from the contract is delivered. These payments will be performed through the same method which the consumer opted for in making his payment unless the consumer expressly chooses other payment method. The consumer will not be charged any other fees. These payments are made only after the returned goods are delivered back to the operator’s address.
6. The consumer shall bear the direct costs incurred for returning the goods (even the goods which, given their nature, cannot be returned via postal services). The consumer shall be liable only for such diminished value of the goods which results from handling the goods in a way other than that necessary for detecting the nature, qualities and functioning of the goods.
7. Where services are provided – if the consumer requests that services start to be provided during the time period for withdrawing from the contract, the consumer is obliged to pay the price of services which have genuinely been provided until the day on which the consumer communicates his decision to withdraw from the contract. The seller hereby informs the consumer that if the seller starts to provide the services before the lapse of the time period for withdrawing from the contract (or if the consumer requests the provision of these services before the lapse of the time period for withdrawing from the contract), the consumer, by consenting to the beginning of the provision of services before the lapse of the time period for withdrawing from the contract, loses his right to withdraw from the contract after the services are provided in full. The seller hereby informs the consumer that if the services are used before the time period for withdrawing from the contract elapses, the consumer, by consenting to the beginning of the provision of such electronic content before the lapse of the time period for withdrawing from the contract, loses his right to withdraw from the contract.
8. Pursuant to Act No. 102/2014 Coll. the consumer shall have no right to withdraw from the contract the subject-matter of which is:
a) service provision if the provision starts with an express approval of the consumer and the consumer declares that he has been duly informed that by expressing such approval he loses his right to withdraw from the contract after the service has been fully provided and if the service has been fully provided;
b) sale of goods or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by the seller and which may occur within the time period for withdrawing from the contract;
c) sale of goods manufactured in accordance with the consumer’s specifications, customized goods or goods designated specifically for one consumer;
d) sale of goods which are likely to deteriorate or expire rapidly;
e) sale of sealed goods which are not suitable for return due to health protection or for hygienic reasons and were unsealed after delivery;
f) sale of goods which may be, given their nature, inseparably mixed with other items after delivery;
g) sale of alcoholic beverages the price of which was agreed upon at the time of the conclusion of the purchase contract and the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the seller;
h) performance of urgent repairs or maintenance which the consumer expressly requested from the seller; this shall not apply to service contracts and services the subject-matter of which is the sale of goods other than spare parts necessary for performing the repair or the maintenance, if they were concluded during a seller’s visit at the consumer’s and the consumer had not ordered such services or goods before;
i) sale of sealed audio recordings, video recordings, audio and video recordings, books or computer software which were unsealed by the consumer after delivery;
j) sale of periodicals with the exception of sale based on a subscription agreement and the sale of books delivered unsealed;
k) provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance within which the seller undertakes to provide them;
l) provision of digital content which is not supplied on a tangible medium if such provision began with the consumer’s express consent and the consumer declared that he had been duly informed that he thereby loses his right to withdraw from the contract. Should any of the above-mentioned goods and/or services be supplied by the operator, the consumer shall have no right to withdraw from the contract.
9. The operator hereby informs the consumer that the authority supervising the protection of consumer’s rights is the Slovak Trade Inspection (Bajkalská 21/A, 827 99 Bratislava).